I remember flying just after 9/11, and how grateful the flight crew was. They thanked us profusely for flying their airline, especially in those turbulent times.

Compare that to my most recent flight, where all we heard was a flat “thanks”. How quickly we forget about celebrating the customer.

Since my first job, I’ve always know the importance and value of customer service. This has become even more apparent as I’ve been reading “Delivering Happiness”. Often we hear that “all it takes is a simple thank you”. I disagree. It takes more than a simple thank you. It takes a sincere and proactive effort to celebrate the customer. It shouldn’t take the threat of losing your job to make you want to deliver an amazing customer experience. It isn’t hard. Under promise. Over deliver. Always leave your customer happy, feeling that they received value for their money.