Twitter’s open architecture has allowed Twitter users to have a voice in how Twitter has evolved.   One example of this is the  “language” Twitter users have created to enhance the functionality of Twitter.

When tweeting, it is polite to quote sources of information.  Up until recently, users wanting to repost a tweet (known as ReTweeting) would have to include “RT” in front of the post.

Twitter has been listening to its users, and has added new functionality allowing for ReTweeting.

This is a text book example of not only how to maximize the value of your Beta program, but also how to leverage the intel that you gain listening to your customers into value added benefits for your products and services.